Frequently asked questions

Standard items: 2 to 4 weeks. Custom orders or large volumes: 4 to 8 weeks depending on complexity and workshop capacity. A firm delivery window is confirmed in the quote.

Yes. We can split deliveries by site or by date. This is noted on the order form and may affect shipping costs.

Sample sets are available for most items. Samples are billed and then credited against confirmed orders beyond the MOQ.

Logo marking (emboss/deboss), enamel colours, finishes, formats and packaging. We also handle co-branding when relevant.

Provide vector files (SVG, AI or EPS) and your brand guide. We send a digital proof and, if needed, a pre-production sample to validate.

Specify references, quantities per SKU, delivery address(es) and desired date. We send a quote with unit prices, lead times and shipping.

Yes — price tiers apply beyond certain volumes per SKU or order value. Tiers are detailed in the quote.

MOQs vary by item and customization. As an indication: tableware 24–48 units per SKU; higher for customized products.

Delivery throughout Canada and to selected international destinations.

Report within 48h with photos and the shipping document. Replacement or credit after inspection. Packaging is optimized for HORECA shipments.

50% deposit on order, balance before shipment. Net terms may be offered to approved accounts.

Visa · Mastercard · Apple Pay · Interac · PayPal

Yes — items are designed for daily use. Care recommendations are specified by glaze/finish, and tests can be carried out on request.

Made-to-order items are not returnable, except in the case of a defect. Report any issue within 7 days of receipt.

Made by local workshops in Quebec. Short supply chains, responsible materials, and repairability when possible.